Refund policy

Try before you pay

Every new seller profile can try Pro free for 3 days, with no card required, so you can check that ClutchPrice fits your workflow before paying.

When we refund

• A fault on our side prevents you from using the service and we cannot fix it in reasonable time.
• You were charged by mistake, for example twice for the same period.
• The law of your country gives you a right to a refund, including any statutory withdrawal right for consumers.

When we do not refund

• Changes in marketplace rules or in your own account that are outside our control.
• A licence that was revoked because the terms were broken.
• Results or income that did not match your expectations. Estimates are a guide, not a guarantee.

How to ask

Write to support@clutchprice.app from the e-mail address used for the order, with the order number or licence key and a short description. We reply within 3 working days. Approved refunds are returned to the original payment method, usually within 5 to 10 working days. Cryptocurrency payments are refunded in the same currency to a wallet address you provide, less network fees.

Cancelling renewals

Licences are not renewed unless you renew them, so there is nothing to cancel for a period you do not want to continue.